We're 100% committed to making you happy. Each item is hand-checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please kindly email us with the reason for the return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase a portion of the discount will be lost.
Please allow 15-25 business days after we receive your package to process your refund and credit your account.
For returns purchased with a Gift Card, the refund amount will be put back on the original card.
If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
Items purchased at a retail store should be returned to the store.
If you want to exchange your order, please contact us.
We also promise:
Even when there is nothing wrong with the product, you can return it within 30 days after receiving your order, but you must afford the return shipping fee. You can also
- exchange it if you don’t like the product,
- receive a coupon for your next order,
- have the product cost refunded.
Please contact us if one of these reasons should apply to you.